Responsible Gaming
at yj2 — Play Smart

Our Commitment to Safe Play

At yj2, responsible gaming is not simply a regulatory checkbox — it is a core value that underpins every aspect of how the platform operates. yj2 exists to provide entertainment and excitement to adults across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, and Rajshahi. However, we firmly believe that gaming should always remain an enjoyable leisure activity, never a source of financial hardship or personal distress.

The yj2 responsible gaming framework is built around three guiding principles: prevention, awareness, and support. Prevention means implementing robust tools — such as deposit limits and session controls — that help players manage their engagement with the platform before problems arise. Awareness means providing clear, honest information about the risks associated with gambling so that every yj2 player can make fully informed decisions. Support means ensuring that any player who feels their gambling has become a problem can access immediate, compassionate assistance at any time of day or night.

yj2 takes a proactive approach to player wellbeing. Our internal monitoring systems flag unusual patterns of play — such as rapid escalation of bet sizes, unusually long uninterrupted sessions, or frequent and large deposits following a losing streak. When such patterns are detected, the yj2 responsible gaming team may reach out directly to the player concerned. This is not intended to be intrusive; it is an expression of our genuine commitment to the long-term wellbeing of our community.

18+ Age Restriction Policy

yj2 operates a strict 18+ policy. The platform is intended exclusively for adults aged 18 years and above. Gambling by individuals under the age of 18 is not permitted under any circumstances on the yj2 platform, and yj2 applies multiple layers of verification to enforce this requirement.

Age Verification at Registration

Every new player registering a yj2 account is required to provide their date of birth. During the Know Your Customer (KYC) verification process, yj2 may request a copy of a government-issued identification document — such as a Bangladesh National Identity Card (NID) or passport — to confirm that the player is genuinely aged 18 or over. Accounts that cannot be verified as belonging to an adult aged 18 or above will be suspended pending confirmation or permanently closed if verification fails.

Protecting Minors

If you share a device with younger family members, we strongly recommend using device-level parental control software to prevent access to gambling websites. Additionally, never share your yj2 login credentials with anyone, including family members. If you suspect that a minor has accessed or created a yj2 account, contact the yj2 support team immediately via live chat so that the account can be closed and all associated data removed without delay.

Deposit & Spending Limits

One of the most effective responsible gaming tools available to yj2 players is the ability to set financial limits on their account. These limits are designed to help you stay within a budget you are comfortable with and to prevent spending from escalating beyond what you intended.

yj2 supports the following types of financial controls, all denominated in Bangladeshi Taka (৳):

Increasing Limits

Reducing a limit takes effect immediately. Increasing a limit, however, is subject to a mandatory 7-day cooling-off period before the higher limit becomes active. This deliberate delay is designed to prevent impulsive decisions made during a period of heightened play from immediately overriding the protective boundaries you originally set for yourself.

Time-Out & Cooling-Off Periods

Sometimes the most responsible decision a player can make is simply to take a break. yj2 provides both short-term time-out options and longer cooling-off periods to accommodate the full spectrum of player needs, from a brief pause after a stressful session to a structured multi-week break.

Session Time Reminders

Players can configure session time reminders in their account settings. Once set, yj2 will display a notification after the specified session duration — for example, after 60 minutes of continuous play — reminding you of how long you have been active and prompting you to consider whether to continue or log out. These reminders are gentle nudges, not enforced limits, and can be dismissed if you choose to continue playing.

Short-Term Time-Out

A time-out temporarily suspends access to your yj2 account for a period of your choosing. Available time-out durations at yj2 are:

• 24 hours
• 7 days
• 30 days
• 90 days

During a time-out, you will not be able to log in to the yj2 platform, place bets, or access your game history. Pending withdrawals will continue to be processed normally. The time-out cannot be cancelled or shortened once it has been activated — it will lift automatically at the end of the selected period.

Longer Cooling-Off Periods

If you feel you need a more extended break beyond 90 days but do not wish to permanently close your account, yj2 support can arrange a custom cooling-off period of up to 12 months. At the end of the cooling-off period, reactivating your account requires contacting the support team directly — accounts do not reopen automatically, giving you an additional moment of reflection before returning to play.

Self-Exclusion Programme

Self-exclusion is the most powerful responsible gaming tool available on the yj2 platform. It is intended for players who have recognised that gambling has become, or is at risk of becoming, a serious problem in their life. When you self-exclude, your yj2 account is permanently locked for the duration you specify, and you will not be able to reopen it during that period regardless of your request.

How to Self-Exclude from yj2

1. Contact the yj2 support team via the 24/7 live chat on the yj2 website. Alternatively, send an email to [email protected] (plain text — not a clickable link) with the subject line "Self-Exclusion Request".
2. Confirm your identity so that the support agent can locate your account securely. You may be asked to verify your registered mobile number via OTP.
3. Choose your exclusion period: 6 months, 1 year, 3 years, or permanent. The support agent will explain the implications of each option clearly and without pressure.
4. Receive written confirmation: Once applied, you will receive a confirmation via your registered contact. Your account will be locked immediately. Any outstanding balance will be returned to your bKash, Nagad, or bank account as a withdrawal.
5. Stay off the platform: During your exclusion period, do not attempt to open new accounts on the yj2 platform. If a new account is discovered during a self-exclusion period, it will be closed immediately and any winnings forfeited.

Permanent Self-Exclusion

Players who select permanent self-exclusion are making an irrevocable decision to close their yj2 account for life. This option is available for players who determine that online gambling is incompatible with their long-term health and financial wellbeing. Permanent self-exclusion cannot be reversed. We process these requests with the same care and speed as any other exclusion request.

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs are widely recognised indicators that gambling may be having a negative impact on your life. If any of these resonate with you, we encourage you to take action — whether that is setting a limit, taking a time-out, or reaching out to the yj2 support team.

Player Tools & Account Controls

The yj2 Responsible Gaming control panel gives every registered player direct, immediate access to a comprehensive set of account management tools. All controls are available 24/7 within your account settings and take effect without any waiting period (except for limit increases, which require a 7-day cooling-off period as described above).

Reality Check Feature

The Reality Check feature displays a periodic on-screen summary of your current session: how long you have been playing, total amounts wagered in the session, and net session result. This feature is available in configurable intervals — every 15, 30, 45, or 60 minutes — and is particularly useful for players who find it easy to lose track of time during live dealer or slot sessions.

Account Activity History

Your full account history — including all deposits, withdrawals, individual bets, game sessions, and bonus usage — is accessible from your account dashboard at any time. Reviewing this data regularly is an excellent habit for maintaining honest awareness of how much time and money you are spending on the yj2 platform.

Promotional Opt-Out

If you find that promotional communications from yj2 — such as bonus offers, seasonal promotions (Eid, BPL season), or reload incentives — trigger unwanted urges to gamble, you can opt out of all marketing communications at any time via Account Settings → Notification Preferences. The opt-out takes effect immediately. You can re-subscribe to communications at any time in the future if you choose.

Balance Visibility Controls

Some players find it helpful to temporarily hide their account balance from the main dashboard view during a gaming session — reducing the psychological trigger of watching a balance fluctuate in real time. This display preference can be toggled within your account settings.

Support Resources & Getting Help

If you feel that gambling has become a problem — or you are concerned about someone you care about — please do not wait to seek help. The yj2 support team is available around the clock and is trained to handle responsible gaming conversations with complete confidentiality and compassion. There is no judgment, no pressure, and no delay.

Talking to Someone Outside yj2

In addition to the yj2 in-platform support tools, we encourage players who are struggling with gambling-related issues to speak with a trusted person in their life — a family member, friend, or community leader — as well as to seek professional support where available. Acknowledging the issue to another person is often the most effective catalyst for change.

yj2 recognises that dedicated gambling addiction counselling services may have limited availability in some parts of Bangladesh. If you are seeking support, general mental health helplines and community support organisations in Bangladesh may be able to provide guidance, referral to appropriate counselling services, and emotional support. Speak to your local GP, community health clinic, or hospital if you need a formal referral.

Helping a Family Member

If you believe a family member has a gambling problem and you know they hold a yj2 account, you may contact the yj2 support team to raise a concern. We will handle your report sensitively and will initiate a wellbeing review of the account in question. We are not able to share account details with third parties, but we can take protective action where there is a genuine welfare concern.